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Patients Behaving Badly: When Should You Fire Them?

Article | June 6, 2012 | By Stacey Kammer

In healthcare, tough decisions are made every day, and one of the most difficult is when to fire a patient. In fact, discharging patients is a decidedly loathsome task – one that you’d rather set aside or delegate to someone else. After all, telling a patient you’re kicking him or her to the curb can be a prickly conversation and process, especially since the reasons can be undefined and subjective. Moreover, by dismissing this patient, you are denying the care your practice provides – something that can seem cruel and heartless.

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About the Author

Stacey Kammer

Stacey Kammer is a practice manager for a large healthcare system in Western Michigan. As a healthcare manager for over five years, she has focused on business development, community relations, property and construction, as well as practice mergers and acquisitions. Her award-winning practices have been acknowledged locally as top healthcare businesses for quality and community engagement. She writes for a variety of healthcare publications.