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  • Online Tools to Manage Your Reputation

    Are you actively monitoring your online reputation? If you’re not, you should because more and more people are using the Internet as a guide and an advisor. 

  • Ensuring Discretion for High-Profile Patients

    When a celebrity or a professional athlete walks into your place of business, you might be star-struck and nearly mute with adoration, but you can’t allow your excitement to eclipse your professional obligation to protect the privacy of these high-profile patients.
     

  • Dealing with Inter-generational Conflict

    Take a look around your medical office – more than likely, the members of your healthcare and administrative staff represent different generations. For example, you may have an older physician from the Baby Boomer generation working with a mid-30s nurse practitioner and several Generation Y nurses.

  • Offering Value-Added Services to Gain New Patients

    Providing value-added services at your medical practice can benefit both the practice itself and your patients. Not only can it enhance your patients’ overall wellness, but it can also help you attract new patients and retain current ones.

  • Reducing Paperwork for Your Patients, Part I

    From check-in to billing to office policy to HIPAA, medical practices are inundated with paperwork. Patients get aggravated by the sheer quantity of it, while practice staff are so bogged down in managing paperwork that they have difficulty delivering the quality of care that they strive for.